AI Support Engineer (Students)

Israel Office

About The Position

AI Support Engineer - Job description is transforming AI and data science with a code-first platform helping the world’s largest companies scale their machine learning with an unparalleled end-to-end solution.

We are looking for talented, motivated and reliable individuals with technical skills and great communication and user support services abilities. 

If you are interested in joining a growing, dynamic and successful startup where besides a wild ride you will be learning and using cloud services, on premise environments, and be part of shaping the world of data science. we want to talk with you.



● Take ownership of customer support cases, see problems through to resolution and escalate irregular events

● Research, diagnose, troubleshoot and identify solutions to resolve customer support cases

● Evaluate and prioritize customer support cases

● Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings 

● Act as a consultant and offers solutions for customers' problems both with the product and the Data science field

● Learn product in-depth and help customers and data scientists do the same. 

● Work with all internal groups, including support, sales, engineering, product management, and consulting


Qualifications and Experience:

  • Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English
  • Strong organisational, analytical, written, and verbal communication skills.
  • Ability to quickly learn new features and adapt to innovations.
  • Good technical skills with the ability to understand and troubleshoot. 
  • Knowledge of Linux / Unix OS skills – A must 
  • Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes – a bonus
  • Experience with machine learning, data science or data engineering – a bonus
  • BSc. in Computer Science or equivalent – an advantage

Apply for this position