AI Support Engineer
About The Position
cnvrg.io is a full-stack data science platform that helps enterprises manage and scale AI. Its collaborative end-to-end solution enables companies to accelerate innovation and build high impact machine learning models.
We are looking for AI Support Engineers that can bring a broad range of technical and user support services to our company. If you are interested in joining a growing, dynamic, and successful startup where your work makes a significant impact on the entire team, then we want to talk to you!
- Evaluate and prioritize customer support cases
- Act as the primary liaison between company and your customers
- Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
- Act as a consultant and offers solutions for customers' problems
- Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
- Learn cnvrg.io product in-depth and help customers and data scientists do the same.
- Work with all internal groups, including support, sales, engineering, product management, and consulting
- Great interpersonal and communication skills, with a high-proficiency of verbal and writing skills in English
- Good understanding of computer systems
- Experience with Linux / Unix
- Understanding / experience with cloud technologies (AWS, Azure, etc.) and tools like docker containers
- BS degree in a relevant field (Information Technology, Computer Science) or equivalent experience
- Understanding of PostgreSQL/MySQL or other database systems
- Understanding/Experiences in scripting languages (Python, Shell, Ruby)
- Willingness to work in shifts (nights / weekends as necessary)
- Experience with machine learning, data science or data engineering – a bonus