AI Support Engineer

Haifa · Full-time · Intermediate

About The Position is a full-stack data science platform that helps enterprises manage and scale AI. Its collaborative end-to-end solution enables companies to accelerate innovation and build high impact machine learning models.

We are looking for AI Support Engineers that can bring a broad range of technical and user support services to our company. If you are interested in joining a growing, dynamic, and successful startup where your work makes a significant impact on the entire team, then we want to talk to you!


  • Evaluate and prioritize customer support cases
  • Act as the primary liaison between company and your customers
  • Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings 
  • Act as a consultant and offers solutions for customers' problems
  • Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
  • Learn product in-depth and help customers and data scientists do the same.
  • Work with all internal groups, including support, sales, engineering, product management, and consulting


  • Great interpersonal and communication skills, with a high-proficiency of verbal and writing skills in English
  • Good understanding of computer systems
  • Experience with Linux / Unix
  • Understanding / experience with cloud technologies (AWS, Azure, etc.) and tools like docker containers
  • BS degree in a relevant field (Information Technology, Computer Science) or equivalent experience
  • Understanding of PostgreSQL/MySQL or other database systems
  • Understanding/Experiences in scripting languages (Python, Shell, Ruby)
  • Willingness to work in shifts (nights / weekends as necessary)
  • Experience with machine learning, data science or data engineering – a bonus

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