Support Engineer

Israel Office

About The Position is transforming AI and data science with a code-first platform helping the world’s largest companies scale their machine learning with an unparalleled end-to-end solution.

We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.

If you are interested in joining a growing, dynamic and successful startup where besides a wild ride you will be learning and using cloud services, on premise environments, and be part of shaping the world of data science. we want to talk with you. 



  • Take ownership of customer support cases, see problems through to resolution and escalate irregular events
  • Research, diagnose, troubleshoot and identify solutions to resolve customer support cases
  • Evaluate and prioritize customer support cases
  • Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings 
  • Act as a consultant and offers solutions for customers' problems both with the product and the Data science field
  • Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
  • Learn product in-depth and help customers and data scientists do the same. 
  • Work with all internal groups, including support, sales, engineering, product management, and consulting


Qualifications and Experience:

  • Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English 
  • Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause
  • Experience with Linux / Unix OS skills – A must  
  • Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes
  • Willingness to work in shifts (nights / weekends as necessary) 

Experience with machine learning, data science or data engineering – a bonus

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