About The Position
cnvrg.io is transforming AI and data science with a code-first platform helping the world’s largest companies scale their machine learning with an unparalleled end-to-end solution.
We are looking for AI Support Engineers with a broad range of technical skills, product orientation and great communication and user support services abilities.
If you are interested in joining a growing, dynamic and successful startup where besides a wild ride you will be learning and using cloud services, on premise environments, and be part of shaping the world of data science. we want to talk with you.
- Take ownership of customer support cases, see problems through to resolution and escalate irregular events
- Research, diagnose, troubleshoot and identify solutions to resolve customer support cases
- Evaluate and prioritize customer support cases
- Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings
- Act as a consultant and offers solutions for customers' problems both with the product and the Data science field
- Guide, demo and educate customers through technical recommendations during onboarding and on-going operations
- Learn cnvrg.io product in-depth and help customers and data scientists do the same.
- Work with all internal groups, including support, sales, engineering, product management, and consulting
Qualifications and Experience:
- Great interpersonal and communication skills, with high proficiency of verbal and writing skills in English
- Strong technical skills with the ability to understand and troubleshoot system and applications flows, dive deep into complex problems & find their root cause
- Experience with Linux / Unix OS skills – A must
- Understanding / experience with cloud technologies (AWS, Google Cloud, Azure, etc.) and tools such as docker and Kubernetes
- Willingness to work in shifts (nights / weekends as necessary)
Experience with machine learning, data science or data engineering – a bonus